I have a problem with my order.
Please contact us right away at anne@annecate.com. We will be sure to resolve the problem as soon as possible. 

How soon will my order ship?
We work hard to process orders within 1-2 business days of order placement (with the exception of custom orders). Custom orders will ship within 2 weeks of order placement. You will be emailed when your order has shipped.
Below are the shipping estimates (at checkout, you will be prompted to select the best option for arrival):
USPS First Class: 2-5 business days
USPS Priority Mail: 1-2 business days
USPS Priority Mail Express: 1 business day

Do you ship internationally?
Yes! International shipping costs will be calculated at checkout. 

Where is my product shipping from?
All products are shipped from our studio in Cleveland, Ohio.

Do you accept returns?
We gladly accept returns and cancelations.
Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Do you sell your product in stores?
We are always excited to stock our product in other businesses around the country. Although the entire skyline collection is only fully available online, feel free to check out select products at these wonderful retailers.  

Do you wholesale?
Yes! If you are interested in selling any of our products in your store, please fill out the contact form and we'll get back to you within 12 hours.

Are your products handmade and Made in America?
Yes - and we are proud of it.

Every purse and pillow is created by hand by both owner Anne Skoch and by Esperanza Threads, a Cleveland-based manufacturer that seeks to improve the lives of individuals with barriers to employment through sewing training. Quality and community are important to this business. Every order is sewn, processed, and packaged by hand.

Our baby onesies are printed in the USA with KidsBlanks using CPSIA certified processes.

Where did you get your skylines?
Each and every skyline has been designed by owner, Anne Skoch and are copyrighted to Anne Cate, LLC. We have invested significant time into designing each skyline by hand to ensure they are as depictive and unique as possible.

Can you design a custom skyline for me?
We can and are happy to design custom skylines (if you can't find yours here) when timing permits for no extra cost. Please contact me if you would like to inquire about your skyline! Custom orders take about 2 weeks to complete.

The product I want is sold out. What do I do?
We are so sorry your product is sold out - but you most definitely can order a custom product right away. Don't see the skyline you're interested on the product you want? Build your own product! Pair your skyline with your favorite style purse. Custom orders are made to order. Turn around time is about 2 weeks from order. There is a $2 up-charge for custom orders (included in listed price). Please contact us at: anne@annecate.com with any questions or if you need your product sooner. Build your product here

Does your skyline products have the name of the city printed on the design?
The product does not have the name of the city on it. Each skyline has been designed by hand to be as depictive and unique as possible. We as passionate about the meanings, memories, and moments each product brings out for every customer. We hope that if our customer is passionate enough for their city skyline that they will be able to recognize the simple silhouette right away.

Are your skyline products double sided?
Our skyline products are one sided. The backing is a solid white fabric. 

How are your skyline products printed?
Currently, our products are digitally printed by the yard with Spoonflower.com. Spoonflower prints our orders on organic cotton twill in America via a digital print process that uses eco-friendly, water based pigment inks and dyes which produce little waste. Because we do not print our fabric ourselves, custom order turn around time is 2 weeks. As soon as your custom skyline fabric arrives from Spoonflower (printing process takes about 10 days), we are sure to sew it immediately to be shipped out the next day.

I know I will get this product dirty! Can I wash my product?
Yes! For best results, wash the product with a phosphate free detergent in cool water on gentle or delicate. Some fading MAY occur. Front loading washers contribute to color loss due to the increased tumbling action. Fading can be minimized through gentle wash cycles or hand washing. Stain removers can be used to eliminate stains. Do not bleach. Tumble dry on low. 

Ironing the 100% cotton fabric may be neccesary. Excessive steam or water can be used to remove wrinkles that arise during the wash. Iron the product printed side down with a 
press cloth for best results. 

Can my product be Scotch-Guarded?
Most definitely. Follow the instructions on the spray can for best results.

Please feel free to contact us with any other questions or concerns!