No online order minimums. Show minimums may vary.
PLACING AN ORDER
For new or recurring orders, please email us at email@example.com. By placing an order, you acknowledge that you have agreed to the terms and conditions.
All items must be sold at or above the listed MSRP unless otherwise approved by the Anne Cate team. Submit all requests to firstname.lastname@example.org. Sales are permitted upon request.
Any changes or cancellations to orders must be emailed to email@example.com within 24 hours.
If an order is subject to cancelation after the 24 hour window, 50% of the invoice will still be required to be paid.
Orders that have been customized in any way are not subject for any cancelation.
RETURNS / EXCHANGES
Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise.
Payment for orders are required prior to shipping, by check or credit card, unless other terms are agreed upon. Orders prepaid by check will only ship once the check is cleared. Net 30 day terms are offered to retailers with a credit sheet and an established relationship with Anne Cate, but will be subject to a 10% late fee per every month an invoice is late. There is a 7 day grace period after the due date before late fees begin to accrue.
Net 30 terms begin upon the day the order is shipped from the Anne Cate studio.
Order quantity will determine the estimate lead time. Please contact Anne Cate to get a production time quote. Orders typically ship within 4 weeks.
Shipping is not included in the cost of goods. On all orders, freight will be charged on each invoice at a rate calculated per location. Orders will ship with USPS or UPS based on order size. All orders will ship from the Anne Cate studio in Mentor, OH.
If products are damaged during shipping, please keep the damaged products in the original shipping carton and immediately notify Anne Cate. USPS will require a damage inspection and claim for reimbursement. Anne Cate will immediately send a replacement of damaged products to accommodate the client.
Anne Cate can protect location exclusivity based on zip code or milage. A location contract is required to be signed by both parties to ensure exclusivity. Exclusivity must be renewed every 6 months.
Anne Cate products are welcome to be sold on a retailers site, but are not allowed to be listed or sold on Etsy, Amazon, Ebay, or Facebook marketplace.
Anne Cate retailers must not allege to consumers that they manufactured any Anne Cate product. If product is sold online, retailer must credit Anne Cate.
Note that all Anne Cate products are made in small batches by hand at our studio space.
DAMAGES / DEFECTS
Please inspect all shipments immediately upon arrival. Please contact Anne Cate, firstname.lastname@example.org, within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
Wholesale orders are packaged in as few boxes as possible. All products come individually wrapped and sealed in cello sleeves. If you have any questions regarding the way our items are packaged, please email email@example.com
We thank you for supporting our business an are honored to sell with your store.