Holiday Order Deadlines

In order to guarantee you receive your gift before Christmas, choose the following shipment method at checkout:
In Stock Orders:

All orders in stock are guaranteed before Christmas if ordered:

On/Before: December 15th 2020 - First Class Mail or Priority Mail

On: December 20st 2020 - Priority Express Mail

 

Out of Stock Orders:
All made to order orders are guaranteed before Christmas if ordered by
December 6th 2020
Custom orders ordered after December 6th may not be guaranteed to arrive before the holiday.
Contact Anne at anne@annecate.com with questions or rush order inquiries.

 

CURBSIDE PICKUP INFO:

MONDAY-THURSDAY
10AM-3PM ONLY.
Curbside pickup will be available at these times through 12/18. Any pickup after 12/18 must be by appointment only. Please call 440-954-1742 with questions.

 

UPDATE AS OF 12/11:

USPS in Cleveland has been very delayed. I read an article that they are very backlogged and spoke to a representative who told me that orders from late Nov/early Dec are sitting at the bottom of the Cleveland distribution center and that they have not been able to process them because more packages keep coming in - ugh.

I was assured that the packages will arrive - it just may take 5-7 extra days.

We do our very best to get orders in the mail ASAP - but once they leave it is unfortunately out of my control. USPS used to be reliable but this year they have been inconsistent.

There are a few things we can do to get the best resolution as possible:
1.) File a case with USPS to bring this to their attention and monitor it. If for some reason it never arrives after 30 days of the case open, we can refund it.
2.) Refund completely and when the delayed package arrives, we request you send it back with a return label paid by Anne Cate.
3.) We can send another and when the delayed package arrives, we request you send it back with a return label paid by Anne Cate.

Please let me know if you have any questions!